Policies

TERMS AND CONDITIONS

CLEANING SERVICES TERMS AND CONDITIONS

These Terms and Conditions constitute an agreement between:

-1. Blanca Sparkle & Shine , hereinafter referred to as "the Company," "we," "us," or "our"

- The client requesting cleaning services, hereinafter referred to as "the Client," "you," or "your"

 2. SERVICES 

2.1 Service Description

The Company agrees to provide cleaning services as outlined in the service agreement or booking confirmation provided to the

Client.

2.2 Service Standards

We strive to deliver high-quality cleaning services. Our cleaners follow standardized cleaning procedures and use appropriate cleaning materials to ensure satisfactory results.

 2.3 Service Limitations

Our services do not include:

- Moving heavy furniture or appliances

- Cleaning ceiling fixtures that require special equipment

- Removal of hazardous waste or materials

- Cleaning areas that pose safety risks to our staff

- Any services not explicitly included in your service agreement

-Heavy Objects

 -The cleaning crew will not lift heavy objects.

-Please remove any heavy items to allow thorough cleaning.

3. BOOKING AND SCHEDULING

 3.1 Booking Confirmation

All bookings must be confirmed by the Company in writing (email or text) before services are considered scheduled.

3.2 Minimum Notice Period

Booking requests should be made at least a 7 business days in advance. Last-minute bookings are subject to availability.

 3.3 Rescheduling

Requests to reschedule must be made at least 72 hours before the scheduled appointment. Late rescheduling requests may incur a fee.

3.4 Deposit Policy: A 50% deposit

deposit required at the time of booking to secure your appointment. Please note that this deposit is non-refundable in case of cancellation.”

4. ACCESS AND PREPARATION

4.1 Property Access

You must provide safe access to your property at the scheduled time. If our cleaners cannot access the property, you may be charged a cancellation fee.

 4.2 Property Preparation

Areas to be cleaned should be reasonably tidy and accessible. Our staff is not responsible for organizing excessive clutter prior to cleaning.

4.3. Please remove toys, clothes, shoes, or other personal belongings from the floor prior to the arrival of our cleaning technicians. This helps us provide a thorough cleaning and avoids delays.

 5. FEES AND PAYMENT

 5.1 Service Rates

Rates are determined based on the size of the property, type of cleaning, and specific requirements. Rates are subject to change with proper notice.

 5.2 Payment Terms

Payment is Due Upon Completion - e.g., "before or after of service," " no exception," etc. 

We accept Cash or Credit Card

Please note that a service fee will be applied to all credit card payments. We appreciate your understanding

 5.3 Late Payment

Payments received after Due Upon Completion the due date may incur a late fee of $35.

 6. CANCELLATIONS

 6.1 Client Cancellations

Cancellations must be made at least 72 hours before the scheduled appointment. 

Late cancellations may incur a fee of up to 25% of the service cost.

6.2 Our cancellation policy

  Applies to all clients.

 6.3 Company Cancellations

In rare circumstances, we may need to cancel or reschedule appointments.

 We will provide as much notice as possible and work to reschedule at your convenience.

 7. CLEANING MATERIALS AND EQUIPMENT

 7.1 Standard Supplies

Unless otherwise specified, we provide standard cleaning supplies and equipment. If you require specific products due to allergies or preferences, please notify us in advance.

 7.2 Special Requests

Requests for eco-friendly or specific cleaning products should be made at the time of booking and may incur additional charges.

 8. DAMAGE AND INSURANCE

8.1 Reporting Damage

Any claim for damage must be reported within 24 hours of service completion and must be directly attributable to our cleaning staff.

 8.2 Insurance

We maintain appropriate business insurance coverage. A copy of our insurance certificate is available upon request.

 8.3 Limitation of Liability

Our liability is limited to the cost of repair or replacement of damaged items. We are not liable for normal wear and tear, pre-existing damage, or damage resulting from faulty items.

8.4 Insurance Policy Restrictions

1. Our cleaning crew is not permitted to clean behind or under large objects or appliances (such as beds, refrigerators, washers, dryers, etc.) unless these are moved prior to their arrival.

2. Items left in place will not be cleaned behind.

9. SATISFACTION GUARANTEE

 9.1 Quality Assurance

If you are not satisfied with our services, please notify us within 24 hours of service completion. We will address your concerns promptly.

9.2 We kindly ask that you do a walkthrough

with our cleaning technician before and after your service to ensure everything meets your expectations.

9.3 Remedial Cleaning

If services do not meet our standards, we will return to remedy the situation at no additional cost, provided that access is granted within 2 to 3 days of the original service.

10. Sexual Harassment Policy:

10.1 We uphold a strict zero-tolerance policy

regarding sexual harassment. Clients should report any incidents involving our staff directly to management.

Any harassment directed at our employees will be reported to the appropriate authorities.

 11. CONFIDENTIALITY

 11.1 Client Information

We respect your privacy and will not share your personal information with third parties unless required by law.

11.2 Property Access

Keys and access codes provided to us will be stored securely and used only for the purpose of providing cleaning services.

 12. TERMINATION

12.1. Termination by Client

You may terminate recurring services with 14 days' written notice.

12.2 Termination by Company

We reserve the right to terminate services immediately if:

- Payment is not received according to the agreed terms

- Staff safety is compromised

- The Client breaches these Terms and Conditions

13. AMENDMENTS TO TERMS

We reserve the right to modify these Terms and Conditions with 7 days' notice. Continued use of our services constitutes acceptance of the revised terms.

14. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Jersey State.

15. CONTACT INFORMATION

For questions or concerns regarding these Terms and Conditions, please contact us at:

BLANCA SPARKLE & SHINE CLEANING COMPANY 

By booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

COVID-19 POLICY

At Blanca Sparkle & Shine Cleaning Company,

 the safety and well-being of our clients and professionals are our top priorities. As we navigate the challenges posed by the COVID-19 pandemic, we want to keep you informed about the steps we’re taking to ensure everyone's safety.

Health and Safety Measures

Support for Professionals:

We provide compensation for any professional diagnosed with COVID-19 or placed under quarantine.

Compliance with Orders: Our services qualify as essential under "shelter in place" orders, allowing us to continue operations in a safe manner.

Protective Equipment: We recommend that all professionals use personal protective equipment (PPE) during appointments.

Sick Policy:

We encourage any professional who feels unwell to stay home without penalty. Additionally, we're waiving cancellation fees for Clients and professionals who:

Have been diagnosed with COVID-19.

Feel sick on the day of a scheduled booking.

Are under mandatory or self-quarantine.

Do not feel comfortable proceeding with a booking due to COVID-19 concerns.

Customer Guidance

Rescheduling and Cancellations:

 If you need to skip or reschedule a booking, please use the form below. There are no penalties for cancellations related to COVID-19.

CDC Guidelines: We strongly recommend that you follow the CDC’s guidelines to help reduce the spread of COVID-19. These include:

Washing hands frequently for at least 20 seconds.

Avoiding touching your face.

Regularly cleaning and disinfecting frequently touched surfaces.

Practicing social distancing.

Additional Recommendations

During the Cleaning:

We suggest staying in a different room than the one being cleaned to help maintain the recommended 6-foot distance.

Health Precautions: Please cancel or reschedule if you feel unwell or are concerned about the health of your household or our professionals.

We remain committed to serving you and your home while protecting our community. If you have any questions or concerns, please don’t hesitate to reach out using the form below.

Stay safe, and thank you for choosing Blanca Sparkle & Shine Cleaning Company.

Privacy Policy & Communication Consent

When you provide your phone number and email address to Blanca Sparkle & Shine Cleaning Company ("we," "us," or "our"), you consent to receive the following communications from us:

Service Notifications: Updates related to your scheduled cleaning services.

Promotional Offers: Information about special promotions, discounts, and other marketing communications.

General Updates: Important news or changes related to our services.

SMS Notifications:

By providing your phone number, you consent to receive text messages (SMS) from Blanca Sparkle & Shine Cleaning Company. These messages may include service reminders, promotions, and other notifications. 

SMS opt-in and Phone Numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes

Opt-Out:

You can unsubscribe from SMS communications at any time by replying "STOP" to any message you receive from us.

Message Frequency & Rates:  The frequency of messages may vary based on your service interactions and promotional offers. Standard message and data rates may apply according to your mobile carrier's plan.

Email Communications:

By providing your email address, 

you agree to receive email communications from us, including service updates and promotional offers.

Unsubscribe: You can opt out of receiving promotional emails by clicking the "Unsubscribe" link included in any such email.

Data Usage & Privacy:

We are committed to protecting your privacy. The personal information you provide will be used solely in accordance with our full privacy policy, and we will never share or sell your information to third parties for marketing purposes.