Our Staff Trustworthiness

 Are your cleaners trained and experienced?

A: Yes! Our staff is fully trained, insured, and bonded, with years of cleaning experience before joining Blanca Sparkle & Shine.

 Will I have the same cleaning crew every time?

A: Yes, we assign the same crew to your home for consistency without you having to request them. If you prefer a different crew, we’ll be happy to accommodate your request.

Are your cleaners bonded, insured, and background-checked?

Are your cleaners bonded, insured, and background-checked?

Yes! We are fully bonded and insured, and we conduct thorough background checks on every team member we work with. This ensures your safety and peace of mind—one of the key advantages of choosing Blanca Sparkle & Shine over independent cleaners who may not follow these precautions.

Do I have to be home when the cleaners arrive?

 Most clients prefer to be present for the initial cleaning to provide any specific instructions, but it’s not required. You can let our cleaning technicians in, give them directions, and leave, or even provide us with a key for future cleanings. Our team is highly professional and trustworthy, so you can feel completely safe with us. If you prefer not to leave a key, we’re happy to make special accommodations.

Preparation For You Cleaning

 Please remove toys, clothes, shoes, or other personal belongings from the floor prior to the arrival of our cleaning technicians. This helps us provide a thorough cleaning and avoids delays.

Insurance Policy Restrictions

Our cleaning crew is not permitted to clean behind or under large objects or appliances (such as beds, refrigerators, washers, dryers, etc.) unless these are moved prior to their arrival.

2. Items left in place will not be cleaned behind.

Do I need to do a walk-through before and after the cleaning?

A: Yes, a walk-through is required both before and after the cleaning. This allows us to understand your expectations beforehand and ensure you’re satisfied with the results. Please note that we are unable to offer same-day re-cleaning, so the final walk-through helps address any concerns immediately.

What is your cancellation policy?

We understand that plans can change. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice. Cancellations made within less than 48 hours may be subject to a cancellation fee. We appreciate your understanding and cooperation

Non-Solicitation of Employees

To maintain a positive and professional relationship, we kindly ask that clients refrain from directly hiring or soliciting our cleaning technicians or staff. This policy ensures that we can continue providing consistent, high-quality service. We appreciate your understanding and support!

 Do you clean around heavy furniture or objects?

For safety reasons, we are unable to move heavy furniture or objects. However, our team will clean around these items to ensure the rest of your space is thoroughly cleaned. If you would like to rearrange heavy items, please let us know in advance, and we can accommodate where possible.

General Questions

What services do you offer?

A: We provide Weekly, Bi-Weekly, Monthly, and One-Time cleanings, as well as Move-In/Move-Out cleanings, common area cleanings for condos, and small office cleanings.

Do you bring your own cleaning supplies?

A: Yes! We bring all the necessary cleaning supplies and equipment to complete the job.

How do I book a cleaning service?

A: You can book by calling us, sending a message through our website, or contacting us via social media.

Do you offer same-day or emergency cleaning services?

A: While we recommend booking in advance, we may be able to accommodate last-minute requests depending on availability.

Sexual, Harassment policy ?

At Blanca Sparkle & Shine, we are committed to providing a safe, respectful, and professional environment for both our staff and clients. We have a strict zero-tolerance policy for any form of sexual harassment. Any inappropriate behavior, comments, or actions will not be tolerated and may result in immediate termination of services and further action if necessary. We strive to maintain a safe, respectful atmosphere at all times.

Actions for Non-Payment

If payment is not received within the agreed timeframe, we may take the following actions:

1. Reminder Notice: You will receive a courtesy reminder regarding the outstanding payment.

2. Late Fees: A $35late fee may be applied to your account for overdue payments.

3. Service Interruption: Continued non-payment may result in a suspension or termination of future services.

4. Collection Efforts: If necessary, we may refer the account to a collection agency for resolution.

Do you bring your own supplies, products and equipment?"

Yes! We supply all of the cleaning products and tools to clean your home

What is considered an extra?

Inside Oven

Inside Refrigerator

Cabinet Fronts

Cabinet Tops

Finished Basements

Garages

Pets

Walls

Anything outside the standard scope of work

Breakage Policy

What happens if something gets broken during cleaning?

A: Blanca Sparkle & Shine takes great care when handling your belongings. However, we cannot be held responsible for damage caused by unstable or improperly secured items, such as loosely hung pictures, floating shelves, or items with unstable bases. Clients are responsible for cleaning delicate or high-value items such as curio cabinets, figurines, and glassware.

If a cleaner accidentally breaks an item, Blanca Sparkle & Shine will cover up to $100 per item or the verified replacement cost, whichever is lower. The client must retain the broken item for inspection to process a claim

What is your refund policy?

No monetary refunds are provided.

What don't you clean ?

We do our best to meet the needs of our clients; however, there are some things we are unable to do:

Clean biohazards (blood, mold, bodily fluids) - This we can handle however pricing is different as we need to send a trained crew . 

Remove high levels of trash/debris

Clean up pet waste

Clean inside washer/dryers

Clean inside dishwashers 

Clean cat litter box (including excess on floor)

Use our vacuum on pet soiled carpet

Clean insects/rodents/rodent droppings

Clean hard to reach or high areas that are not accessible with our extension duster

Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)

Guarantee the results of blind dusting

Wash/load/put away dishes

Empty diaper genies/diaper pails

Wipe light bulbs and delicate glass fixtures

Use homemade cleaning products

Move furniture 

Change linens

Step higher than a 3 step stepladder

Wash walls, scrub walls, scrub baseboards.

Closets unless when performing move in /move out clean 

Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.

What is the 2-hour window?

We allow our professionals to arrive within 2 hours of your scheduled time to accomodate unpredictable traffic, parking and other surprises.